Customer Experience Manager

Al Zhbya International designs, manufactures and installs smart pergolas, aluminium and glass systems across Qatar.

Role purpose

Make every customer journey smooth from first contact to after-sales service.

Key responsibilities

• Lead customer service and after-sales teams
• Set service standards and response times
• Run customer satisfaction surveys and act on results
• Resolve escalated complaints

Requirements

• Bachelor degree
• 7+ years customer service, 2+ managing
• Fluent Arabic and English

How success is measured

• Customer satisfaction score
• Complaints resolved within SLA

Systems you will use

Odoo Helpdesk, CRM, Surveys