Customer Service Officer

Al Zhbya International designs, manufactures and installs smart pergolas, aluminium and glass systems across Qatar.

Role purpose

Give every customer a fast, clear and friendly answer from the first call to after-sales care.

Key responsibilities

• Answer calls, WhatsApp and emails within the service time
• Register every enquiry and complaint as a ticket
• Schedule maintenance visits and follow up to closure
• Send order and delivery updates to customers
• Collect customer feedback after each job

Requirements

• Diploma or Bachelor degree
• 2+ years customer service or call centre experience
• Fluent Arabic and English
• Calm, organised and patient

How success is measured

• First response time
• Tickets closed within SLA
• Customer satisfaction score

Systems you will use

Odoo Helpdesk, CRM, WhatsApp